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Shipping & Returns

US HOLIDAY SHIPPING GUIDELINES 2014

In order to ensure that you receive your holiday purchases by Dec. 24, please take note of the following deadlines:

UPS SHIPMENTS
Ground Home Delivery - place your order by noon on Wed. 12/17
3-day Select - place your order by noon on Fri. 12/19
UPS 2nd Day Air - place your order by noon on Mon. 12/22
UPS Next Day Air - place your order by noon on Tues. 12/23 

USPS MAIL SHIPMENTS
First Class Mail - place your order by noon on Sat. 12/20
Priority Mail - place your order by noon on Sat. 12/20
Express Mail - place your order by noon on Tues. 12/23

LOCAL PICKUP IN BOULDER, CO
Please call in your order at 303-661-0034 by noon on Tuesday 12/23 to arrange a pickup time. (Our warehouse is at 3200 Valmont, Ste. 14 in Boulder, CO.)

SHIPPING & PAYMENT OPTIONS
For fastest delivery, please order online or give us a call at 1-800-565-8470. We are happy to help with any questions you may have.

We accept Visa, MasterCard, Discover, American Express and Paypal online.

If you would like to pay by check or money order, please calculate shipping through the shopping cart online or give us a call for a shipping quote. Mail your order to:

Ziji
PO Box 19618
Boulder, CO  80308

We normally ship orders out within 1-2 business days. Please allow 3-7 days for standard ground delivery. Please choose one of our expedited options if you need to receive your order quickly.

For orders within the United States, we ship via UPS and USPS (US Postal Service). For fragile items or large orders, we recommend UPS. We insure all orders over $100.00; if you request a larger order to be shipped via the US Postal Service, there may be an additional charge. We do not ship heavy/oversized items to PO Boxes; please be sure to give us a street address for large items.

For international orders, we ship via USPS. We offer both International Priority and International First Class. The First Class option is less costly, but please be aware that we cannot estimate a delivery date for this service. For large/heavy items being shipped internationally, there may be an additional charge. If this is the case, we will contact you before shipping your order.


SALES TAX
A 4.9% sales tax applies only to Colorado residents.


BACKORDERS
It is unusual for us to be out of stock on an item. If we are, we will let you know right away that an item is backordered. We will ship the backordered item to you as soon as it is back in stock. If your order contains more than one item, we will ship the in-stock items first, and send the backorder to you as soon as possible at no additional shipping charge. We may also offer you alternatives to a backordered item, if appropriate.

RETURNS
Ziji unconditionally guarantees all merchandise. If, for any reason, you are not satisfied with your purchase, you may return it within 30 days for a full refund of the item amount, provided the item is returned to us in excellent condition. Please include a copy of your receipt and the reason for your return. Pack it carefully in its original packaging and send to:

Ziji
Returns
c/o Treeline Shipping
3200 Valmont Rd. Ste. 14
Boulder, CO 80301 

If any items in your order arrive damaged, please contact us immediately. We will send you a replacement and arrange to have the damaged item picked up. If there is a mistake in your order, please let us know right away; we will work with you to remedy the situation quickly.

 


photo of stones

Ziji has offered meditation supplies, Asian home decor and Zen art essentials for over 25 years. Whether you're setting up a Buddhist altar or family meditation space, creating a contemplative garden, or simply looking for a new ikebana vase, tea ceremony set or calligraphy brush, we can help you find exactly the right item.


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